The Assistant Product Manager will develop and deliver the strategy and roadmap for the assigned products or portfolio of products/CVPs.
Key Responsibilities
Product Portfolio Management and Profitability
Monitor and continuously evaluate assigned products/CVPs for relevance and viability across sales, revenue, and operations.
Conduct market research and competitor analysis.
Partner with business teams to drive profitability, develop new products, and improve existing offerings throughout the product lifecycle.
Service Delivery
Develop customer lifecycle management frameworks and satisfaction scorecards defining acceptable service standards.
Run annual customer satisfaction surveys.
Foster cross-functional internal relationships and external partnerships for the assigned products/CVPs.
Governance
Ensure implementation and regular review of product/CVP guides.
Maintain a documentary inventory of the portfolio (policies, process maps, business cases, and regulatory approvals).
Carry out periodic risk and compliance reviews.
Training and Product Advocacy
Develop annual marketing/communication plans and campaigns.
Support product launches with post-launch reviews.
Produce supporting collateral (fliers, posters, application forms, emailers).
Deliver a quarterly training plan with the business.
Qualifications & Experience
Bachelor’s degree in commerce, business administration, marketing, or related field.
Five (5) years of relevant work experience in product management, retail banking, commercial banking, payments, banking operations, or a relevant field.
Demonstrated ability to develop business cases and experience in product launches.
Experience within the financial services industry with a broad understanding of the products of a typical commercial bank and key drivers of value.
Key Competencies
Excellent interpersonal and people engagement skills.
Business analysis skills.
Communication and influencing skills.
Adaptability and ability to work in a fluid environment.
Commercially driven with an execution focus.
How to Apply
All applicants MUST apply online by sending their applications to email: recruitment@familybank.co.ke.
The closing date is 30th May 2026. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.
