About the Role

The Assistant Manager, HR Operations is responsible for supporting the delivery of efficient, compliant, and high-quality HR operations across FSD Africa. The role ensures the effective implementation of HR processes, systems, and policies across key areas including compensation and benefits administration, HR policies and procedures, employee wellbeing, occupational health and safety, and HR data management, while maintaining strong operational controls and service standards. The role acts as the primary execution layer for HR operations, ensuring that processes run efficiently, records are accurate, and staff and managers are supported in day-to-day HR matters.

Key Responsibilities

HR Operations Delivery & Administration

• Execute day-to-day HR operations processes, ensuring accuracy, timeliness, and compliance.
• Support implementation of standardised HR procedures across the organisation.
• Maintain high service levels in responding to staff and manager queries.
• Track and monitor HR operational activities to ensure deadlines are met.

Compensation, Benefits & Payroll Administration

• Support administration of salary reviews, payroll processing, and benefits schemes.
• Ensure timely processing of payroll and statutory payments.
• Liaise with benefits providers to ensure effective service delivery.
• Maintain accurate benefits and payroll records and respond to staff queries.

HR Risk, Policies, Procedures, Compliance & Controls

• Support the rollout and communication of HR policies and procedures.
• Maintain policy trackers and ensure documentation is current.
• Monitor adherence to HR policies and flag compliance gaps.
• Maintain accurate HR compliance trackers.
• Monitor contract renewals, permits, and policy timelines.
• Identify and escalate compliance issues and risks.
• Support implementation of internal controls across HR processes.

HR Systems, Data & Reporting

• Undertake routine audits of the HRIS and employee data, ensuring accuracy and completeness.
• Generate routine HR reports (headcount, demographics, gender pay gap, compliance metrics).
• Support data collation for HR analytics and reporting.
• Ensure data confidentiality and compliance with data protection standards.

Employee Wellbeing & Engagement Support

• Coordinate implementation of wellbeing programmes and activities.
• Support engagement initiatives and employee feedback mechanisms.
• Track participation and gather feedback on initiatives.
• Respond to staff queries related to wellbeing programmes.
• Support the Employee Resource Groups (ERP) implement wellbeing aspects of their operational plans.

Occupational Safety and Health (OSH), & Safeguarding

• Support implementation of OSH and safeguarding programmes in coordination with the Safeguarding Officers.
• Maintain safety records, compliance documentation, and incident logs.
• Coordinate audits and compliance checks.
• Support awareness and training initiatives.

Equity, Diversity & Inclusion (EDI) Support

• Support data collection and reporting on diversity metrics.
• Assist in coordination of Staff Welfare and EDI initiatives.
• Facilitate the EDI data collection for reporting.
• Support EDI champions implement EDI specific initiatives at pillar level.
• Ensure HR processes reflect inclusive practices.

Multi-Jurisdiction & Employment Administration

• Work with the Manager Operations and EORs to support contract management, novation, work permit applications, alternative work arrangements and onboarding employees to EOR.
• Support management of multi-jurisdiction employment records and contracts.
• Assist in coordinating processes with Employers of Record (EOR) providers.
• Track deliverables, documentation, and service performance of EORs.
• Maintain accurate records for staff across jurisdictions.
• Trigger payroll actions for employees with EORs.

Stakeholder Support & HR Advisory

• Act as first point of contact for HR operational queries.
• Provide guidance on HR processes, policies, and systems.
• Support communication of HR updates and initiatives.
• Collaborate with Finance, Procurement, and Corporate Services teams.
• Handle confidential matters with discretion.

Person Specifications

Qualifications and Education

• A master’s degree with at least 3 years’ experience in Human Resources, or a bachelor’s degree with at least 4 years’ experience in Human Resources.
• Either professional membership of Chartered Institute of Personnel & Development (CIPD) or other certificating body OR the degree is in Human Resource Management.
• Excellent written and spoken English.

Key Success Measures

• Accuracy & Timeliness of HR Operations: Payroll, benefits, contracts, and HR records are processed accurately and on time, with minimal errors. Holds the HR Assistant to deliver HRIS data that is consistently complete, up-to-date, and reliable.
• Compliance & Audit Readiness: All HR policies and processes are fully compliant with legal and organisational requirements. Audit requirements are met with minimal findings and timely closure of issues.
• Quality of HR Data & Reporting: Regular HR reports are accurate, timely, and decision-useful. HR data supports effective monitoring of workforce and operational risks.
• Service Delivery & Stakeholder Satisfaction: Staff and managers receive responsive, reliable, and professional HR support, leading to positive feedback on HR operations.