Assistant Manager – Digital Channels

Key Responsibilities

• Support the development of commercialization initiatives for digital solutions working with cross-functional teams. KPIs include Product revenue & profitability, channel adoption, customer retention and response/win rates.
• Identify growth opportunities by leveraging data analytics, new product enhancements and customer feedback.
• Performing technical support for existing Mobile Banking, Card System and remittance solutions.
• Ensuring that card and electronic banking systems operations and processes are executed as required.
• Managing resolution of systems-related problems to the card systems and electronic banking systems.
• Support system implementation/upgrades of the card systems and electronic banking systems.
• Ensuring that card and electronic banking systems are protected and properly secured and handling proper change management systems.
• Ensuring business continuity through timely backups of the systems, delivering quality service to internal and external customers and always providing high system availability of e–channels systems.
• Performing system upgrades and applying system patches promptly received from system vendors.
• Performing core systems administration tasks, that is the custodian of systems, ensuring the security of systems and information, maintaining inventory of systems, and performing authorized users’ administration.
• Adhering to change control procedures in implementing system change, assisting audit in fraud investigation, and implementing corrective measures.
• Ensuring that all procedures as laid down in the Asset Management Policy or other policies as advised are adhered to.
• Any other additional task as maybe assigned by the line manager from time to time.

Job Requirements

• Bachelor’s Degree IT/Computer Science or Technical related.
• Professional certification in IT.
• Minimum of 4 years’ experience supporting digital Channels in the financial industry.
• In-depth understanding of the various mobile banking platforms.
• In-depth understanding of Financial Technology (Fintech).
• Experienced in planning and participating in the implementation and development of project and program activities.
• Proven people, networking, and negotiation skills.
• Knowledge of Sharia Compliant Banking will be an added advantage.