The Assistant Food and Beverage Supervisor role, based in a hotel in Masaai Mara, requires an organized and highly competent individual capable of managing daily F&B operations, maintaining service standards, and ensuring high guest satisfaction.
Core Duties and Responsibilities
- Supervise daily operations to ensure seamless restaurant functioning.
- Responsible for maintaining standards in the restaurant by ensuring hygiene controls, housekeeping, and procedures are followed.
- Liaise with Front Office or Reservation desk to ensure all details of bookings are covered.
- Ensure high levels of customer satisfaction through excellent service and handling of complaints promptly and professionally.
- Monitor operating supplies, stock levels, place orders, and ensure proper inventory management, equipment and reduce spoilage and wastage successfully and ensure there is no pilferage.
- Ensure compliance with food safety, hygiene, and sanitation standards.
- Assist in training new staff, implementing service standards, aspects of service techniques and operations.
- Manage food and beverage service staff including scheduling, delegation of duties, and performance monitoring.
- Enforce conformity to Standard Operating Procedures (SOPs) applicable to the restaurant.
- Coordinate with kitchen staff to ensure timely food preparation and delivery.
- Perform opening and closing procedures established for the restaurant.
- Attend and contribute to all staff meetings, departmental trainings, and hotel initiated trainings scheduled.
- Conduct briefings on the special events, the specials on the menu, beverage specials, missing items, and other occurrences of relevance.
- Checks the cleanliness and condition of furniture, linen, cutlery, chinaware, glassware, condiments, and other service accessories and takes appropriate corrective action where necessary.
- Attends guests' complaints and takes corrective action immediately and escalates where need be.
- Prepare daily reports on restaurant activities, sales, and staff performance.
- Maintain and ensure cleanliness, order, and ambiance of the restaurant at all times.
- Perform any other assigned reasonable duties and responsibilities as assigned.
Job Specifications and Qualifications
- Diploma in Hospitality Management, Food and Beverage, Business Management or related field.
- At least 2 years of experience in a similar position within a busy restaurant/hotel environment or Hospitality industry is preferred.
- Knowledgeable of food safety and hygiene regulations.
- Proficiency in Microsoft Office Suite.
- Working knowledge of POS systems.
Key Competencies
- High level of integrity.
- Strong supervisory skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and thrive under pressure in a fast-paced environment.
- Strong organizational and time management skills.
- Ability to manage a team and resolve conflicts effectively.
- Great Relationship Management skills.
- Keen eye to details.
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