M-Gas is utilizing innovative technology to transform lives by providing clean cooking gas to all Kenyans 24/7. We provide a cylinder filled with gas, a smart meter, a gas cooker, and a key card as part of our package, removing the high upfront cost of purchasing equipment.
Role Purpose
The Area Growth and Customer Success Manager is directly accountable for new customer acquisition, installation completion, and achieving revenue and Average Profit per Household (APH) growth targets across all assigned depots. The role involves leading regional teams, optimizing route-to-market strategies, and ensuring high levels of customer retention through proactive engagement and commercial discipline.
Key Responsibilities
Area Sales Performance: Directly accountable for new customer acquisition, installation completion, and achieving revenue and Average Profit per Household (APH) growth targets across all depots.
Customer Retention: Manage area-level churn and retention by strengthening sales activities, improving payment discipline, and embedding proactive retention strategies into daily routines.
Route-to-Market Optimization: Design and manage the sales coverage model to maximize lead conversion and cost efficiency, ensuring the strategic deployment of commission-based sales representatives.
Sales Productivity: Continuously evaluate and improve sales processes, incentives, and tools to boost agent output, territory coverage, and overall conversion efficiency.
Team Leadership & Coaching: Directly manage the Team Lead Growth and Retention, fostering a high-performance culture through clear KPIs, regular reviews, and structured field coaching.
Commercial Discipline: Own area-level profitability by monitoring cost drivers like asset utilization and sales productivity, holding depot teams accountable for budget adherence.
Data & Analytics: Track weekly/monthly performance (sales, retention, productivity) to generate insights, identify trends, and prepare business reviews with clear corrective actions.
Market Intelligence & Expansion: Conduct competitor analysis to inform strategy and identify opportunities for growth, leading the execution of market entry plans for new territories.
Cross-Functional Collaboration: Partner with Operations, Marketing, and Learning & Development teams to ensure seamless customer journeys and resolve issues impacting sales or retention.
Decisive Leadership: Act as the senior commercial leader for the region, proactively solving performance, people, and market challenges with practical solutions in a dynamic environment.
Requirements
Bachelor’s Degree in Business, Sales, or Economics; an MBA is a strong advantage.
4–7+ years of progressive experience in Sales or Commercial Operations within high-growth, customer-facing organizations.
Ideally experienced in PAYGO energy, LPG, renewables, fintech, or last-mile distribution.
Minimum of 3 years in a leadership role managing regional or multi-location teams.
Strong commercial acumen with the ability to drive revenue, profitability, and cost discipline.
Adept at translating company strategy into measurable regional execution plans.
How to Apply
Interested and qualified candidates should apply online via the M-Gas recruitment portal on SeamlessHiring. You can access the application page at: https://mgas.seamlesshiring.com or through the application link here.
How to Apply
Interested and qualified candidates should apply online via the M-Gas recruitment portal on SeamlessHiring. You can access the application page at: https://mgas.seamlesshiring.com or through the application link here. Ensure you submit your application through the official portal as specified.
