Alarm/Project Technician

Key Responsibilities

• Ensure efficient use of materials and identify service sale opportunities.
• Complete jobs in a timely manner and hand over to the Supervisor for commissioning and subsequent billing.
• Address customer complaints and demands, referring to the team leader and Operations Administration Assistant for follow-up.
• Provide quality service to both internal and external customers by completing all tasks accurately and within set timeframes.
• Maintain flexibility in meeting customer needs, including utilizing logistics such as motorcycles or alarm response vehicles.
• Train clients on using security systems to ensure customer satisfaction and conduct basic incident investigations.
• Work collaboratively as a team with other technical staff.
• Maintain a good turnout in uniform and display strong customer care skills.
• Undertake training in systems upgrades according to market demands.
• Assist in conducting technical surveys.
• Handle technical activities related to breakdowns, maintenance, and installations within assigned timeframes.
• Ensure re-servicing is conducted according to schedules.
• Comply with KSIA & KBA standards relating to workmanship.
• Record and maintain technical records including worksheets, service schedules, and job cards.
• Log movements with the control room.
• Commission installations and maintain necessary documentation.
• Participate in administrative duties such as delivering invoices, letters, and contracts to client response supervisors.
• Participate in internal and external meetings.
• Adhere to good housekeeping practices including litter/technical waste management and equipment cleaning.
• Observe self-discipline, including Health & Safety best practices in the workplace.
• Train, support, and enable new technicians to perform effectively and efficiently.
• Foster a learning and growth culture.

Qualifications & Requirements

• Diploma in Electrical and Electronic Engineering