Transport and LogisticsFull-TimeMid-level(3-5 yrs)
Job Description
Role Overview
With approximately 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. As an Air Logistics Perishable Customer Care Specialist, you will be responsible for managing the end-to-end logistics process for perishable goods. This involves coordinating with customers, managing documentation, and ensuring efficient booking procedures with airlines to facilitate the smooth transit of temperature-sensitive cargo.
Key Responsibilities
Data Collection: Collecting data in terms of expected volumes from our customers.
Booking Management: Arranging booking reservations with relevant airlines depending on forecasts received from customers in Kaplog.
Customer Updates: Updating customers on the status of their requests and where confirmed forwarding booking confirmations and details.
Query Resolution: Attending to customers’ queries promptly.
Documentation: Inserting customer details on Salog system to generate Mawb’s (Master Air Waybill) / Hawb’s (House Airway Bill).
Flight Planning: Preparing weekly flight bookings in Kaplog and updating daily bookings for the day indicating confirmed capacity against booked capacity.
Operational Liaison: Updating platform staff on expected deliveries from concerned customers.
Qualifications and Requirements
Education: Diploma in Supply Chain Management with a strong foundation in logistics principles and international trade. A degree in Supply Chain Management is preferred but not mandatory.
Experience: 2 – 5 years of hands-on experience in Air Logistics Operations, specializing in perishable cargo handling.
Technical Skills: Proficient in processing and managing Master Air Waybills (MAWBs) and House Air Waybills (HAWBs), ensuring accurate linkage and timely closure before cut-off times.
Regulatory Knowledge: Ensures alignment of shipping instructions with country-specific regulations, export compliance, and routing protocols.
Soft Skills: Exceptional planning, communication, and organizational skills; detail-oriented, agile, and quick to learn new systems.
Relationship Management: Ability to build strong client relationships through responsive communication and reliable service delivery.
Benefits
We offer an employee-friendly environment for you to develop and grow to become a skilled Air Logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group.
How to Apply
Interested and qualified candidates should apply online via the Kuehne + Nagel careers portal at jobs.kuehne-nagel.com.
How to Apply
Interested and qualified candidates should apply online via the Kuehne + Nagel careers portal at jobs.kuehne-nagel.com.
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