AI Engineer

Flutterwave is looking for an AI Engineer to design and deploy production-grade AI systems embedded directly into our payments infrastructure. Your primary mandate is to build and productionize a locally hosted AI system capable of autonomous payment failure investigation—reducing manual operational load and improving payment reliability. This role requires deep hands-on engineering capability. You will own model design, training, deployment, monitoring, and continuous improvement in a high-availability fintech environment.

Key Responsibilities

Productionize AI for Payment Incident Investigation

• Design and deploy a locally hosted LLM-powered agent for autonomous payment failure analysis.
• Build internal LLM infrastructure with no external API dependency for core workflows.
• Develop structured pipelines for root cause identification across transaction failures.
• Automate Level 1 incident investigations.
• Generate standardized root cause analysis (RCA) reports.
• Optimize model performance to reduce Mean Time to Resolution (MTTR).

Build Reusable Internal AI Infrastructure

• Develop scalable training and inference pipelines.
• Create reusable model components adopted across multiple use cases.
• Reduce time-to-deploy new AI applications.
• Decrease reliance on external AI APIs through internal model development.
• Implement monitoring systems for latency, drift, and model performance.

Expand AI into Operational Workflows

• Deploy at least two additional AI use cases (e.g., chatbot, automated reporting, issue clustering).
• Ensure ≥99.9% production uptime.
• Maintain inference latency within defined thresholds.
• Establish retraining cadence and continuous performance evaluation.
• Deliver measurable efficiency improvements in operational workflows.

AI Reliability & Governance

• Implement version-controlled datasets and model versioning.
• Define evaluation benchmarks (precision, recall, accuracy thresholds).
• Implement automated drift detection.
• Document model architecture and training processes.
• Ensure zero preventable production-critical failures due to model design.
• Ensure personal information of customers and employees is protected in line with data privacy policies and laws.

Requirements and Qualifications

• 4–7+ years in Machine Learning / AI Engineering.
• Strong Python proficiency (PyTorch, TensorFlow, Hugging Face).
• Experience working with LLMs (fine-tuning, RAG, embeddings, retrieval systems).
• Experience deploying ML systems in production (Docker, Kubernetes, CI/CD).
• Experience building inference pipelines and monitoring systems.
• Strong understanding of evaluation metrics and ML governance practices.
• Experience working with large-scale structured and unstructured datasets.
• A BA/BSc/HND in a relevant field.
• Strong preference for previous fintech or payments experience.

How to Apply

Interested and qualified candidates should apply online through the Flutterwave career portal on BambooHR using the link provided in the application section.