Accounts Receivable Manager

Key Responsibilities

Accounts Receivable Management

• Lead and manage the Accounts Receivable team to ensure efficient and accurate operations.
• Oversee customer invoicing, payment processing, account reconciliation, and collections activities.
• Monitor outstanding receivables and implement effective collection strategies.
• Ensure timely resolution of customer account disputes and payment discrepancies.
• Review and approve significant customer account adjustments, credit notes, and write-offs.
• Develop and maintain effective credit control procedures to minimize bad debt exposure.

Team Leadership and Development

• Provide leadership, coaching, and performance management for the AR team.
• Allocate work, set performance targets, and monitor departmental productivity.
• Identify training needs and support professional development of team members.
• Foster a culture of accountability, continuous improvement, and customer service excellence.
• Drive team engagement and encourage proactive problem-solving.

VAT Compliance and Tax Management

• Ensure compliance with VAT regulations and company tax policies.
• Lead VAT reconciliation processes and investigate variances.
• Review VAT reports and support preparation of tax filings.
• Coordinate with tax consultants, auditors, and regulatory authorities when required.
• Monitor changes in tax legislation and implement necessary process adjustments.
• Provide guidance to the AR team on VAT treatment of customer transactions and invoicing.

Financial Analysis and Reporting

• Analyze large volumes of financial and customer data to identify trends, risks, and improvement opportunities.
• Prepare monthly, quarterly, and annual Accounts Receivable reports.
• Monitor AR performance indicators including DSO (Days Sales Outstanding), collection effectiveness, and overdue balances.
• Present management reports and recommendations to senior leadership.
• Support budgeting, forecasting, and cash flow planning activities.

Process Improvement and Internal Controls

• Continuously review and improve AR processes to increase efficiency and accuracy.
• Lead automation and system enhancement initiatives within the AR function.
• Develop and implement standard operating procedures (SOPs) for AR activities.
• Strengthen internal controls to reduce financial risk and improve compliance.
• Drive process optimization projects to improve collection performance and reporting accuracy.

Cross-Functional Coordination

• Work closely with Sales, Customer Service, Logistics, and Finance teams to resolve customer account issues.
• Collaborate with IT and ERP teams to improve system functionality and reporting capabilities.
• Support internal and external audits by providing accurate documentation and explanations.
• Participate in strategic finance and operational projects as required.

Strategic Management

• Develop AR strategies aligned with company objectives.
• Identify financial risks associated with customer accounts and recommend mitigation measures.
• Support business growth by maintaining efficient receivables management and healthy cash flow.
• Proactively identify new challenges and opportunities for operational improvement.

Qualifications and Experience

• Bachelor's Degree in Accounting, Finance, Commerce, or a related field from a recognized university.
• CPA(K), ACCA, or equivalent professional accounting qualification is mandatory.
• Membership in a recognized professional accounting body is an added advantage.
• Minimum of 10 years of progressive experience in Accounts Receivable, Finance, or Accounting.
• At least 5 years in a supervisory or management role.
• Experience in manufacturing, FMCG, or high-volume transaction environments is highly preferred.
• Proven experience managing large datasets, VAT reconciliations, and complex customer accounts.