Avenews provides fast and reliable financing solutions for Kenyan agribusinesses poised for growth, serving as a trusted partner to fuel expansion.
The Account Manager is responsible for portfolio health, customer satisfaction, and loan utilization post-disbursement. The role supports KYC verification, documentation readiness before disbursement, and owns the full repayment and churn prevention mandate.
Key Responsibilities
KYC & Verification: Conduct pre-disbursement KYC visits to validate customer and business information. Ensure documentation completeness and seamless handover for disbursement.
Client Relationship Management: Serve as the primary point of contact for client engagement post-disbursement.
Repayment & Collections: Drive repayment follow-up, arrears management, and collections discipline to ensure portfolio health.
Retention: Prevent churn by maintaining active customer engagement and early risk detection.
Sales & Upselling: Drive renewals, top-ups, and cross-sell opportunities across Avenews’ products.
Monitoring: Track utilization, repayment trends, and customer behavior to inform interventions.
Reporting: Generate accurate reports on portfolio status, risks, and customer satisfaction.
Requirements
Bachelor’s degree in Finance, Business, Agribusiness, or a related field.
Minimum 2 years’ experience in account management, credit operations, or SME financing.
Strong understanding of credit processes and CBK (Central Bank of Kenya) regulatory expectations.
Proven track record in relationship management and collections.
Excellent communication, negotiation, and analytical skills.
How to Apply
Interested and qualified candidates should apply online by visiting the official recruitment portal at www.avenews-gt.com or applying via the application link.
